Download plex log file

The more important reason is to back up your Plex server. An easy way to backup your Plex instance is to back up the data directory, since all your Plex settings are stored in this folder. The location of the Plex data directory is dependent on your operating system. The location of the Plex data directory for each supported operating system is outlined in the table below:. If you don't upon reinstall it will not detect the "old" Plex folder and start the migration.

Be sure to click the Get Plex Claim Token link to get the token, copy it, and paste it back into the wizard. The message should list your Plex. All is well. In case you start to watch something with subtitles for example and get the following error there is a solution for it.

The problem is the metadata. I know that permission should have been migrated from the old Plex folder, but in case you get this error, just redownload the new meta and the problem will go away. Obviously running without any subs, there will be no problem. As you can see the process is straight forward, not much that can go wrong if you stick to the "script".

If you have already rushed and updated to DSM 7 without uninstalling Plex beforehand, you will have to consult the Plex forums for more details and potentially some help on the matter. As said before, uninstalling Plex before DSM 7 update is crucial, and if you do it that way you will be up and running in no time.

Good luck! Stay up to date! Now what? This package can be downloaded from plex. Most do not need it. NOW we can start the installation proc…. Plex Forum philrigby. Check your inbox and click the link to confirm your subscription. You've successfully subscribed to blackvoid! Could not sign up!

Can someone give me step-by-step instructions on how to access the PMS log files and download into a file? Go to Solution. If you use flexraid, "data" might also be a placeholder it is the default volume name for the NAS. You need to be using NAS admin credentials to gain access. View solution in original post. You have been the most helpful person on the internet. Thank you very much. Now that I am able to see my logs, I am not sure what i am looking for.

I am trying to figure out why my PMS is no longer loading up my libraries but is wanting me to set every up again. I am glad that you got me to this part though. We are actively working on resolving a similar issue with the Safari browser and recommend you use an alternate browser until this error has been resolved.