You should have your phone turned on. Press and hold the v olume down and Power buttons until your phone vibrates and restarts. Please note that you shouldn't touch the device screen during the process not even when the 'slide down to power off' prompt appears.
You might also want to try performing a hard reset to remove your Microsoft Account and to add it again. In the App list, tap Settings.
You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes , and then tap Yes again. Please note that this will delete all your Personal data and settings.
Make sure to backup your files before doing so. How to backup a phone running Windows Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity.
Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. For wired connections, unplug the ethernet cable or modem and plug it back in.
A proxy or VPN connection could also interfere with app download and installation on the Microsoft Store. With VPN and proxy servers disabled, try downloading from the Microsoft Store and check if it goes through. In the Processes tab, select Microsoft Store and click the End task button at the bottom-right corner of the window. Reopen Microsoft Store and try downloading the app s again. The Microsoft Store may fail to process app downloads if your computer has incorrect date and time settings.
One more thing: scroll to the Synchronize your clock section and select the Sync now button. Return to the Microsoft Store and check if you can now download apps. So if your apps get stuck in the download queue, launch the File Explorer and confirm that you have enough storage space on your hard disk to accommodate the app s.
If you have multiple hard drives connected to your computer, make sure you configure Windows to save new apps on the drive with sufficient storage space.
Microsoft Store generates and stores temporary files called Cache Data on your computer. These files help Microsoft Store perform faster on your computer.
However, when these files get corrupt, they sometimes cause the Microsoft Store to malfunction. Clear the Microsoft Store cache and check if that restore app downloads and installation. Close the Microsoft Store windows and type wsreset in the search box.
Windows will launch the Microsoft Store automatically after clearing the cache. Try downloading an app and check if it goes through.
This entails signing out of your Microsoft account from the Microsoft Store app and signing back in. Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information.
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